Frequently Asked Questions
In case you cannot find the answer to your query below, please contact us directly at reception
either via telephone +353 56 7772828 or via email firstname.lastname@example.org and we will be happy to help!
Q: Are there changes to our check in or check out?
A: Our check in and our procedures remain the same. If you request an early or late check in we just ask that you give us a call and we will do our best to accommodate your request.
Sanitising stations are available at the entrance to the hotel and throughout the hotel. There is a screen at the reception desk for when guests are checking in or out. Masks and gloves are available should any guest wish to avail when checking in.
We ask that only 2 people use the lift at a time – only if sharing a room together.
Guests will be asked to pay on check in to allow for express check out.
We also kindly ask that guests socially distance themselves from staff and other guests during your stay.
Q: Do guests need to wear a mask?
A: Guests are not required to wear masks. Sanitising stations are available throughout the hotel and public areas are sanitised more frequently. If a guests is feeling unwell on arrival we ask that you let our reception team know
Q: What changes will be made to rooms?
A: Guest directories and extra pillows/blankets will be removed from rooms. All government guidelines will be followed when cleaning rooms and high touched areas especially such as remote control, light switches, door handles, telephone etc.. will be thoroughly disinfected.
Rooms will only be cleaned on request. Extra pillows/blankets and toiletries are also available on request.
Q: What additional cleaning protocols are being introduced?
A: All public areas will be deep cleaned daily & staff will also be frequently cleaning throughout the day. When cleaning bedrooms particular attention is paid to high touch areas/items such as TV remote, door and furniture handles, taps, telephone, light switches, night stands & toilet seats.
Q: Where exactly is the Kilkenny Inn in Kilkenny city?
A: We are located in the heart of Kilkenny City on Vicar Street, between the new St Francis Bridge and in the shadows of St. Canice’s Cathedral. We are approximately 13 minutes away from the MacDonagh Train Station.
Q: What are the co-ordinates of the Hotel?
A: GPS: N52° 39' 25" W7° 15' 21". Our EIRCODE is R95 NR20.
Q: How close is the Kilkenny Inn to Kilkenny’s top entertainment sites?
A: The Kilkenny Inn is located close to some of Kilkenny’s top entertainment sites. In terms of accessibility, Kilkenny Inn is located:
• Kilkenny Castle - 10 minutes walk
• The Medieval Mile - we're on it
• Kytelers Inn - 6 minutes walk
• St. Canice’s Cathedral – 1 minute walk
• Matt the Millers - 11 minute walk
• Watergate Theatre – 3 minutes walk
• Smithwick's Experience – 4 minutes walk
• Rothe House – 5 minutes walk
Q: How close is Kilkenny Inn to Kilkenny city centre?
A: Our hotel is in the heart of the city, approximately 10 minutes walk along the Medieval Mile will bring you to Kilkenny Castle.
Q: What festivals and events are there in Kilkenny?
A: Check out our Festivals and events page for more information on what is happening in Kilkenny.
Q: What is there to do around the hotel?
A: Check out our things to do page.
Q: What is the Medieval Mile in Kilkenny?
A: Kilkenny was once the Medieval Capital of Ireland and has a rich heritage running through the city’s streets and landmarks and you can explore it’s Medieval Mile. Check out our Medieval Mile page for more information.
Q: Does the hotel have a car park and is it included in the rate?
A: We are pleased to confirm that we offer complimentary parking in our guest car park at the rear of our hotel.
Parking is based on a first come, first served basis. Please look at our car-parking page for details.
Q: What is the hotel doing to ensure health and safety of guests and staff post Covid-19?
A: Read our Operations Policy for post Covid-19 here for peace of mind ahead of your stay.
Q: What does our "no show" policy entail?
A: If you do not show on the day of your booking, you will be charged the full amount for your first night's stay.
If you have booked our "advanced purchase" or "stay and save" rates, you will incur a 100% penalty charge for the entire duration of your stay.
Q: What time is check out?
A: Check-out is 12 noon.
Q: Is it possible to get a late check out?
A: Late check-out is subject to availability. It may be possible to check-out later than 12 noon with a €10 charge per hour until 14:00.
It is advisable to discuss the possibility of this with our Front Office team at the reception desk.
Q: What time is check in?
A: Check-in is officially from 15:00. Earlier check-in is subject to room availability. If it is not possible to check-in earlier than 15:00,
our guests may leave luggage with our Front Office team at the reception area.
Q: What is the hotel’s credit card policy?
A: We require a credit card to make and secure a booking. We accept Visa and MasterCard credit cards. If a booking is secured with a debit card, a cash deposit may be required.
Q: Can I arrange for amenities or gifts to be placed in the room? What do you offer?
A: Yes, we offer a variety of welcome amenities that can be placed in a guest’s bedroom. For example, we can arrange for flowers or chocolates to be placed in a guest bedroom.
Q: What type of room should I book for three adults?
A: If you wish to book for three adults, it would be best to book a Triple room. Each of these is comprised of either three single beds or 1 double and 2 single beds. We also have interconnecting room options, so if you have specific room requests please call us on 056 7772828 and we’d be happy to help.
Q: Do you have family rooms?
A: We have interconnecting and family rooms, comprising of two double bed and one/two single bed(s).
To guarantee availability of a suitable room please contact us on 056 777 2828 and we’d be happy to help.
Q: Do you have cots for children?
A: We can offer to include one baby cot into most of our room types, free of charge.
Q: Are pets permitted?
A: Only certified guide dogs are permitted in our hotel.
Q: Do you have wheelchair accessible rooms?
A: We have 2 wheelchair accessible rooms.
Q: Does the hotel provide international adaptors?
A: There are standard Ireland/UK plug sockets in all of our bedrooms. Adapters for United States and European plugs are available from our Front Office team at the reception desk for a small deposit.
Q: How old do I have to be to check-in to the Hotel?
A: In order to check-in to our hotel, you must be at least 18 years old. If you are under 18 years old, you must be accompanied by somebody aged 18 or older.
Q: When booking online, how can I be sure that I will have a room reservation?
A: If you book a room through our website, you will be issued with a confirmation number.
This will be sent to the email address you provide in your booking form.
Q: Do you offer hairdryers in your guestrooms?
A: Yes, all of our bedrooms are equipped with a hairdryer for your complimentary use.
Q: Do you provide coffee makers in your guestrooms?
A: Yes, all of our bedrooms are equipped with a kettle and tea/coffee for your complimentary use.
Q: Do you provide irons and ironing boards for use during my stay?
A: Yes, irons and an ironing boards can be requested for your complimentary use.
Q: Is the hotel air-conditioned?
A: No, our hotel is not equipped with air conditioning. Fans are available from our Front Office team at the reception desk for a deposit.
Q: Do your rooms include VAT?
A: Yes, our room rates quoted include VAT.
Q: Do you have connecting rooms?
A: Yes, we have 2 interconnecting room types. Each of these is comprised of one double bed and two single beds. To request this room or with more specific accommodation requests please contact us on 056 7772828 and we’d be happy to assist.
Q: Can children share my room?
A: We can offer a family room. These are comprised of one double bed and one/two single bed (s). To request a family room or with more specific accommodation requests please contact us on 056 7772828 and we’d be happy to assist.
Q: Is Internet access available?
A: Yes, our guests have complimentary access to Kilkenny Inn’s Wi-Fi.
Q: What is the cancellation policy?
A: Our Flexible Rates have a cancellation policy of notice by 14:00 GMT 48 hours prior to the arrival date booked.
Our Advanced Purchase rates are payable at the time of booking and each reservation is non-transferable and non-refundable.
Q: Does Kilkenny Inn have upcoming offers available?